DESIGN MAESTROS
Workshop Terms & Conditions

1 General

1.1. These Terms shall constitute the entire agreement between Design Maestros (“School”) and the Client relating to the subject matter herein, and shall constitute a binding agreement. There is no verbal or written; representation, warranty, prior agreement, or description of services, other than as expressed herein.
1.2. The word “workshop” is used interchangeably to mean any face to face, live event run by the School at any location and duration and may not include accommodation as part of the event.
1.3. The contract and booking is made with, and services will be provided by Design Maestros (School). By booking a workshop, you agree to be bound by these Terms and Conditions that govern the relationship, the cancellation policy and limitations of liability. These Terms and Conditions affect your rights and designate the governing law and forum for the resolution of any and all disputes.
1.4. A booking is accepted and becomes definite only from the date when the School sends a confirmation email, and when you have completed the payment.
1.5. A School team member will contact you within 48 hours (during working days), regarding your completed registration and to confirm your participation in your selected workshop.

2. Payment

2.1. Details of the workshop price and any deposit and instalment options for each workshop are published on the specific web page. All prices quoted will be in Pound Sterling
2.2. Any Bank fees, currency conversion fees and credit card fees incurred by transferring money or paying workshop fees to the School are the sole responsibility of the client.

3. Waiting List

3.1. As the participant number on each workshop is limited by the capacity of the venue we will operate a waiting list.
3.2. Once we have received confirmed bookings up to the maximum participant number for the workshop we will open the waiting list.
3.3. No payment is required to join the waiting list
3.4. When a place becomes available on the workshop we will contact those on the waiting list in the order that they joined the list.
3.5. If you are offered a place on the workshop as a result of being on the waiting list you will be subject to the payment terms above.

4. Cancellation Policy

4.1. If a guest cancels the booking greater than 60 days away from the workshop start date, any fees paid to that point in time will be refunded in full.
4.2. If a guest cancels the booking between 31 and 60 days away from the workshop start date, 50% of the fees paid will be refunded
4.3. If a guest cancels the booking 30 days or fewer from the workshop start date, any fees paid to that point in time will be forfeited and lost in full.
4.4. If the School cancels or changes a scheduled workshop date for any reason, excluding force majeure (see clause 4.5 below) you may transfer your full payment to another workshop date within a 12 month period, pending availability. The School is not responsible for any expenses incurred in preparation of the cancelled workshop, i.e. airplane tickets, illness, loss of work etc.
4.5. The School will not be liable for cancellation, failure of, or delay in performing it’s obligations under this agreement due to force majeure events (Earthquake, hurricane, tornado, flooding, volcanic activity or other natural disasters, or in the case of war, action of foreign enemies, terrorist activities, labor dispute or strike, government sanction, blockage, embargo or epidemic) or if certain conditions present unacceptable danger to the participant.
4.6. In the event of a cancellation or refund, the School will not be responsible for any currency fluctuations and will refund the original amount or appropriate percentage of Pounds sterling that was invoiced.

6. Insurances

6.1. The School recommends Clients obtain travel medical insurance. This insurance must cover personal injury and emergency medical expenses including, but not limited to, helicopter evacuation, air ambulance and repatriation.
6.2. It is strongly recommended the coverage be extended to include cancellation, curtailment, and all other expenses that might arise as a result of loss, damage, injury, delay or inconvenience occurring to the Client during travel. The School shall have no liability for loss, theft of or damage to baggage or personal effects. Personal belongings lost or stolen while unattended by the client in public lounges or other public areas, whether on board a train, bus, or other mode of transportation, are not reimbursable. Losses due to ordinary wear and tear, and other acts of God are not reimbursable. The School cannot accept responsibility for and in no event shall be liable for loss or damage of valuables or other articles left in or on facilities used by the School such as hotels, huts, expedition vehicles, or any other mode of transportation.
6.3. The Client acknowledges that the cost of the School workshops do not include insurance and that the Client has been advised to obtain separate coverage at an additional cost. When obtaining any insurance in relation to the workshop booking, the Client must ensure the insurer is aware of the type of travel and activities to be undertaken.

7. Fitness to Participate in the Workshop

7.1. You acknowledge that during your workshop with the School, you participate voluntarily in any and all activities arranged, and insofar as is legally permissible, you surrender your right to any cause of action against the School, their agents, contractor’s, employee’s and directors, arising from any loss or damage to any person or property that occurs during a School workshop up to and including death.
7.2. If you are currently pregnant, or under medical or psychiatric supervision, you must provide a Doctor’s certificate confirming your fitness to travel and take part in the workshop as well as notifying the School. A School workshop is unfortunately not suitable for those with psychiatric or deep emotional issues or those looking for counselling or therapy. Our team are also not medically trained and do not know your medical history so cannot offer any specific medical advice whilst at the workshop.
7.3. All health issues including allergies MUST be disclosed at the time of booking.
7.4. Unless otherwise advertised, a School workshop is not suitable for children under the age of 18 years or for people with physical disabilities that cannot take care or responsibility for themselves as we do not have the resources or expertise.
7.5. If your health or fitness changes between the time of booking and the workshop start date, you must notify the School by email (designmaestros.com) of these changes before the trip starts.

8. Photography

8.1. In the course of participation in a workshop, photos or video may be taken by participants, your workshop leader or guides. These images may be used in any School materials, website, Facebook, etc., unless you specifically request that we not use any material in which your image is depicted. Otherwise, you agree to allow us to perpetual, royalty-free, worldwide, irrevocable license to use such images for publicity and promotional purposes.

9. Workshop Itinerary Changes

9.1. The School and its partners reserve the right to alter workshop programs and itineraries due to weather, road conditions or other circumstances. These programs may be changed or cancelled at any moment to assure the safety of our clients and staff.
9.2. No responsibility is accepted for losses, expenses due to delays or other services because of strikes, accidents, sickness, damage, negligence, weather, war, changes in schedules or other similar causes.
9.3. The School and its partners do not assume responsibility for accidents or deaths that can be traced to the participants’ negligence, acts of third parties or exterior circumstances such as weather, natural occurrences, ware or other similar causes.

10. Safety

10.1. The School takes your safety and well-being very seriously, which is why we book our workshops at a professional venue. However, you are ultimately responsible for your safety, which is why we ask all workshop participants to sign a liability waiver before departure. To avoid possibly dangerous situations, it is extremely important that you obey any rules and regulations imposed by the School workshop leaders and/or Local Guides and instructions given by them.
10.2. The School reserves the right to prohibit any Client from continuing on a workshop with no right of refund if, in our opinion, that Client’s actions pose a threat to the safety of them, others, or to the wildlife, or if that Client’s actions or behaviors are seriously jeopardizing the enjoyment of the workshop for others. The decision of the School workshop leader or representative will at all times be final on all matters likely to affect the safety and well-being of the workshop.
10.3. All Clients must, at all times, strictly comply with the laws, customs, foreign exchange and drug regulations of all countries visited, and the School will not accept responsibility or liability for any Client who contravenes any laws or other regulations of any country visited.

11. Complaints

11.1. Refunds are not made for any missed services, except for verifiable extenuating circumstances and then only at our discretion.
11.2. If the issue cannot be resolved and you wish to complain further, you must send formal written notice of your complaint to the school within 14 days of the end of your stay, giving your booking reference and all other relevant information.
11.3. Any price adjustment considered will be based on the actual price of the services involved and not on a per day basis. Adjustments will not be made for unused sightseeing trips or meals. Any payment made by us, either by way of refund or as the result of a successful claim, will be limited to, and not exceed, the sum paid by you for the booking minus any administration fees.

12. Data Protection

12.1. To ensure that workshops run smoothly, the School need to use personal information (such as name, address, special needs, health conditions, dietary requirements etc.) provided by Clients to the School, and also pass on such information to other providers or suppliers involved in the operation of the workshop (such as caterers).
12.2. The School will apply appropriate security measures to protect such personal data and will only pass on data that is applicable to outfitters or suppliers responsible for the workshop.
12.3. By completing the School workshop Booking Form, Clients consent to this information being transferred as required.

Moreover, by agreeing to these terms & conditions, the Client agrees as follows:
“I am entirely responsible for my own personal safety, health, and mental, physical, emotional, and general well-being during and after the workshop. I release the workshop organisers and their representatives, and any of their employees, assistants, and affiliates, of any liability for any injuries or damages mentally or physically I might incur during or after the workshop. I understand that the workshop is in no way psychotherapeutic or medical in nature. The workshop is not involved with the treatment of disease of any kind and does in no way substitute for medical diagnosis or treatment. workshop organisers and other workshop leaders and teachers do not treat, prescribe, or diagnose any illness, disease, or any other physical or mental disorder. Any personal advice or answers to my questions that are given to me on this workshop are for entertainment purposes only. I release workshop organisers and their representatives and any of their employees, assistants, and affiliates from any injuries or damages mentally or physically that I might incur during or after this workshop as a result of following any advice given to me on this workshop. I am entirely responsible for my personal safety, health, and wellbeing during the workshop. I hold the workshop organisers harmless for anything that might happen to me or to my possessions on this workshop. I understand that no health insurance or travel insurance is provided by the workshop organisers, and, if I wish to be insured, I have to do this myself. I have read and understand these workshop Terms and Conditions.”